Dear Valued Verio Customer,
We remain committed to providing you with the highest level of service and support and are continually making improvements in this area to better serve you. As part of these efforts, we wanted to provide you with notice that we have launched our new BMC Remedy Technical Support ticketing system. We understand that delivering efficient and reliable support is imperative to your daily business initiatives and we are confident this new system will improve your overall support experience.
You can now submit and view Support Tickets from the "Contact Us" or "View Support Tickets" link in your Control Panel. If you have an open IDS ticket, please create a new ticket and reference the IDS ticket number. Note: any prior resolved cases will remain in the old system. Should you have questions regarding these changes, please contact Customer Care at 800-438-8374 or for more information see www.verio.com/contact/.