Customer Care Escalation Procedures
If you have contacted Customer Care and your problem that has not been resolved to your satisfaction, we encourage you to escalate this matter to the Problem Management team. This team has both the means and the authority to resolve your issues.
To escalate your case, please locate the email you received from Verio containing the incident request number in the subject line (such as "RequestIDS-1332xxxx" or "Incident INC00000002xxxx") and forward it to supportescalations@verio-hosting.com. Please include any additional information that will help the Problem Management team resolve your case quickly.