Shared Web Hosting Escalation Procedures
If you have a problem that has not been resolved to your satisfaction, we encourage you to escalate this matter to the appropriate manager. These managers have both the means and the authority to resolve your issues. Please feel free to send them an e-mail message at the addresses listed below:
Be sure to include your account's domain name in the "Subject" line of your e-mail message.
Web Hosting Accounting Department
accountingescalations@verio-hosting.com
- Don Thompson - Senior Manager Credit & Collections
Web Hosting Sales Department
salesescalations@verio-hosting.com
Web Hosting Customer Care Operations
supportescalations@verio-hosting.com
- Brent Berrett - Customer Service Manager
- Mike Balme - Technical Support Manager
- Maria Tillero - Domain Services Manager